The Utility Regulator, the Public Utilities Regulatory Commission, (PURC) has reiterated its commitment to ensuring that the Ghanaian public receives quality service from the Electricity and Water Company. The PURC made this known during a Consumer Service Clinic on Monday 12th September 2022. The PURC is leading these engagements across the country to educate stakeholders representing institutions such as the security services, churches, assembly members from the district assemblies in Accra as well as individuals about;

  • The new tariff regime,
  • How to conserve energy,
  • How to file a complaint with the ECG or Ghana Water Company, or petition the PURC for non-responsiveness of the utilities, and;

  • Take complaints from stakeholders for action

PURC Executive Secretary, Dr. Ishmael Ackah, opened the session and officials of the Commission were on hand to note the issues raised by the attendees.

The ECG and GWCL delivered presentations, took questions, and provided answers in person but also referred stakeholders and individuals to their online complaint apps and platforms to formally file complaints and track progress of action.

The Utilities, ECG and GWCL also seized the opportunity to share information about investments being made to improve service delivery and how renewable energy options like solar energy can be used by consumers.

The engagement is part of the PURC’s 25th Anniversary which it marks this year.